- Introduction
This policy describes the privacy practices of Casino Nova Scotia Sydney, located at 525 George Street, Sydney, NS B1P 1K5, Canada. It sets out how personal information is collected, used, stored, disclosed, and protected in connection with land-based casino operations and associated patron programs.
Casino Nova Scotia Sydney operates under the regulatory oversight of the Nova Scotia Gaming Corporation (NSGC) and the Alcohol, Gaming, Fuel and Tobacco (AGFT) Division of Service Nova Scotia. Privacy practices are governed by applicable Canadian privacy legislation and the Nova Scotia Gaming Control Act.
By entering the premises, enrolling in any patron program, or otherwise providing personal information to Casino Nova Scotia Sydney, you acknowledge the practices described in this policy.
- Scope of This Policy
This policy applies to personal information collected from patrons, program members, and individuals who interact with Casino Nova Scotia Sydney through on-site services, patron loyalty programs, or written and electronic communications directed to casino staff.
This policy does not apply to information collected independently by the Nova Scotia Gaming Corporation as a separate legal entity, or to third-party websites or services that may reference Casino Nova Scotia Sydney but are not operated by the casino or its operational manager.
- Personal Information Collected
The following categories of personal information may be collected:
3.1 Identification Information
Full legal name, date of birth, government-issued identification details, and residential address. This information is collected when required for age verification, patron program enrollment, or regulatory compliance.
3.2 Contact Information
Telephone number and mailing or email address, where voluntarily provided for program registration or correspondence purposes.
3.3 Program and Transaction Records
Information related to participation in the Player’s Reward program, including points accumulation and redemption activity. Enrollment in this program is voluntary and not required for entry to the casino.
3.4 Responsible Gambling Records
Personal information collected in connection with the Voluntary Self-Exclusion (VSE) program, including the terms and duration of any self-exclusion agreement. This information is collected and handled in accordance with specific regulatory requirements and is subject to confidentiality obligations.
3.5 Security and Operational Records
Information collected through on-site security systems, including surveillance footage, incident reports, and access records, as required for the safety and integrity of casino operations.
- Purpose of Collection
Personal information is collected for the following purposes:
- Verifying that patrons meet the minimum age requirement of 19 years to enter gaming areas
- Administering patron loyalty and reward programs
- Processing and maintaining Voluntary Self-Exclusion agreements
- Complying with obligations under the Nova Scotia Gaming Control Act and applicable regulations
- Maintaining the security and integrity of casino operations
- Responding to patron inquiries, complaints, or requests
Personal information is not collected for purposes beyond those listed above without obtaining consent or as otherwise permitted by law.
- Data Storage and Security
Personal information held by Casino Nova Scotia Sydney is stored on secure, access-controlled systems. Where information is transmitted electronically, SSL encryption or equivalent technical measures are applied to protect data in transit.
Access to personal information is restricted to authorized personnel who require it to perform their duties. Administrative, physical, and technical safeguards are maintained that are appropriate to the sensitivity of the information held.
- Retention of Personal Information
Personal information is retained for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulatory obligations.
Patron program records are generally retained for the duration of active program membership and for a period thereafter as required for regulatory or audit purposes, typically several years. Records related to self-exclusion agreements are retained in accordance with AGFT and NSGC requirements for the duration of the exclusion period and beyond as mandated.
When personal information is no longer required, it is disposed of in a secure manner.
- Disclosure of Personal Information
Personal information is not sold to third parties. Personal information may be disclosed in the following circumstances:
- To the Nova Scotia Gaming Corporation and the AGFT Division of Service Nova Scotia, as required by law or regulatory oversight
- To Great Canadian Entertainment, where applicable in its capacity as operational manager of Casino Nova Scotia Sydney, subject to equivalent privacy obligations
- To law enforcement or government authorities where required by law or court order
- To service providers engaged to support casino operations, under contractual obligations to protect the information
- Voluntary Self-Exclusion Program
The Voluntary Self-Exclusion program allows patrons to request exclusion from Casino Nova Scotia Sydney for a period of six months, one year, three years, or indefinitely. Once a self-exclusion agreement is signed, the exclusion period cannot be shortened.
To enroll in the VSE program, patrons may visit the Responsible Gambling Resource Centre located within Casino Nova Scotia Sydney or speak directly with casino staff.
Contacts for the VSE program and responsible gambling support at Casino Nova Scotia Sydney:
Responsible Gambling Resource Centre (Sydney) - 902-563-3797
Casino Nova Scotia Sydney Security - 902-563-7777
Security Email - [email protected]
The VSE program is also accessible through the Alcohol, Gaming, Fuel and Tobacco Division offices in Halifax and Sydney.
Personal information collected in connection with self-exclusion is treated as confidential and is used solely for the purpose of administering and enforcing the exclusion agreement.
- Patron Rights
Patrons have the right to:
- Request access to personal information held about them
- Request correction of inaccurate or incomplete personal information
- Request deletion of personal information, subject to legal and regulatory retention requirements
To exercise any of these rights, patrons may contact the guest services team on-site or submit a written request using the contact details provided in Section 10 of this policy.
If a patron is not satisfied with the response received from guest services, the matter may be escalated to casino management in writing. Unresolved concerns relating to NSGC-administered privacy matters may be directed to the NSGC Privacy Officer at 902-424-1988.
- Contact Information
For questions or requests relating to this privacy policy or the handling of personal information at Casino Nova Scotia Sydney, patrons may use the following contact details:
Casino Nova Scotia Sydney
525 George Street
Sydney, NS B1P 1K5
Canada
General Inquiries Phone - 902-563-7777
General Email - [email protected]
- Changes to This Policy
Casino Nova Scotia Sydney reserves the right to update this privacy policy to reflect changes in applicable law, regulatory requirements, or operational practices. Updated versions of this policy will be made available to patrons through on-site notices or other appropriate channels. Continued use of casino services following any update constitutes acknowledgment of the revised policy.